Question 1

How does your emergency pricing work?

Accepted Answer

We use upfront flat-rate pricing on every job, including emergencies. You'll know the price before we start — no surprise bills, no hidden fees. We've operated that way since 2011.

Question 2

How fast can you respond to an emergency in Metro Detroit?

Accepted Answer

Our average response time across Metro Detroit is under 45 minutes. In Dearborn and our other core service areas, we're typically on-site in 30 to 40 minutes. We dispatch the nearest available crew immediately.

Question 3

What counts as a plumbing emergency?

Accepted Answer

Burst pipes, sewer backups affecting multiple fixtures, gas leaks, flooded basements, and no hot water in winter are all emergencies. If you're not sure, call us — we'd rather answer a question than have you wait on a problem that's getting worse.

Question 4

What should I do while waiting for the plumber?

Accepted Answer

For a burst pipe or active leak: shut off the main water supply. For a sewer backup: stop using all fixtures. For a gas leak: leave the building immediately and call 911 before calling us. For a water heater failure: shut off the cold supply line to the heater.

Question 5

Why does my drain keep backing up after snaking?

Accepted Answer

A drain that backs up repeatedly after snaking usually has a structural problem — a belly (low spot), root intrusion, or a partially collapsed section. A snake clears the blockage but doesn't fix the underlying issue. Camera inspection is the only way to know for sure what's causing the recurrence.

Question 6

What is hydro-jetting and when do I need it?

Accepted Answer

Hydro-jetting uses water at 3,000 to 4,000 PSI to scour the interior walls of a pipe — not just punch through a clog, but remove the grease, scale, and debris that have been building up for years. We recommend it when a drain has been snaked multiple times and keeps backing up, or when a camera inspection shows significant buildup on the pipe walls.

Question 7

Can you fix my sewer line without digging up my yard?

Accepted Answer

Often, yes. Cured-in-place pipe lining (CIPP) installs a new pipe inside the old one without excavation. It's appropriate when the pipe is structurally sound but has root intrusion, joint leaks, or minor cracks. We camera-inspect before recommending lining — if the pipe is too deteriorated, we'll tell you and recommend excavation.

Question 8

How do I know if I have a main sewer line problem?

Accepted Answer

Multiple fixtures backing up at the same time — toilets, tubs, and sinks all slow or gurgling — is the classic sign of a main line blockage. A single slow drain is usually a branch line issue. Sewage smell in the basement or yard can also indicate a main line problem.

Question 9

How long does a water heater last?

Accepted Answer

The average tank water heater lasts 8 to 12 years. Tankless units typically last 20+ years with proper maintenance. If your tank is over 10 years old, plan for replacement — don't wait for a failure.

Question 10

Can you replace my water heater the same day?

Accepted Answer

Yes. We stock the most common residential water heater sizes (40, 50, 75 gallon) on our trucks. In most cases, we can replace your water heater the same day you call.

Question 11

Should I get a tank or tankless water heater?

Accepted Answer

Tankless is the right choice for families of 4 or more, homes with high hot water demand, or anyone who wants to eliminate the risk of running out of hot water. Tank heaters are lower upfront cost and simpler to install. We'll help you choose based on your household size and budget.

Question 12

Do I need a permit for a water heater replacement?

Accepted Answer

In many Michigan municipalities, yes — but not all. We assess the job and pull a permit when one is required. When a permit is needed, we handle all the paperwork and coordinate the inspection.

Question 13

Do I need a permit for a gas line?

Accepted Answer

It depends on the scope of work and your municipality. New installations and major extensions typically require a permit; minor repairs and appliance reconnections often do not. We assess each job and pull a permit when one is required — and handle all the paperwork when we do.

Question 14

What should I do if I smell gas?

Accepted Answer

Leave the building immediately. Do not use any electrical switches, phones, or open flames inside. Call 911 from outside. Then call us at 313-427-4780. Do not re-enter the building until the gas company has cleared it.

Question 15

Can you add a gas line for my outdoor kitchen or generator?

Accepted Answer

Yes. We run new black iron or CSST gas lines from the meter to any appliance — outdoor kitchens, grills, generators, fireplaces, and more. We pull the permit, pressure-test, and coordinate the inspection.

Question 16

Do you give free estimates?

Accepted Answer

Yes — free estimates are done over video call. Show us the job on your phone and we'll price it out on the spot. No truck roll fee, no obligation. For service calls (drain cleaning, leak repair, emergency response), a diagnostic fee applies and is credited toward the repair if you proceed.

Question 17

Why do you charge a diagnostic fee?

Accepted Answer

Diagnosing a plumbing problem correctly takes time and expertise. A diagnostic fee ensures we can spend the time to find the real problem — not just the symptom. It's applied toward the repair cost if you proceed with us.

Question 18

Do you work on weekends?

Accepted Answer

Yes. Our regular hours include Saturday (8 AM to 6 PM) and Sunday (9 AM to 5 PM). Emergency service is available 24/7 every day of the year.

Question 19

Are you licensed in Michigan?

Accepted Answer

Yes. All of our plumbers are licensed in Michigan. We pull permits on jobs that require one and coordinate inspections when needed. "Licensed — Permit-Ready" is not just a tagline — it's how we operate.

Plumbing FAQ

Emergency Service

Drain & Sewer

Water Heaters

Gas Lines

Pricing & Process

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